We're here to help, always. If we don't have your question covered or you just feel like having a chat, email us at firstname.lastname@example.org
I want my event to look awesome but I’m not sure how, can you help me style it?
We’d absolutely love that! We’ll guide you through styling your special occasion with our furnishings, we’re here to bring your ideas to life.
Do you have additional items that aren’t on the website?
We’re constantly expanding our inventory and love building new things, especially arbors. If you’re looking for something special, let us know and we can either build it or source it for you. Email email@example.com with photos of what you’re looking for.
I really want to check everything out, can I come visit?
Definitely! We love having people over! Just make an appointment by emailing us at firstname.lastname@example.org. If you’ve created a Wishlist, send it right over so we can feature your favorite items during your visit.
How do I rent?
- Once you’ve found the item(s) you’re interested in renting, add it to your Wishlist by simply hitting “ADD TO WISHLIST”
Once your Wishlist is filled with goodies, share it with us!
You can do so by viewing your Wishlist (top right corner), click on the mail symbol, and email to email@example.com. If you already have some details, date(s) and or venue, let us know!
- Once we’ve received your Wishlist, we’ll respond with the availability of the item(s) and a quote. We’ll have your items on hold for 24 hours from the time the quote was sent.
- To secure your items and book your order, we’ll just need a 50% deposit.
- We’ll also be sending over a contract to be signed, it covers our policy and guidelines.
- The remaining balance is due 7 days before the scheduled drop off date, an invoice will be sent to your email.
- A crew member will reach out a week before the event to go over the delivery details.
How long can I rent for?
The price listed on each item is the rate for 1 day (24hrs).
For multi-day rentals, we don't charge extra for events less than 7 days.
For weekly and monthly rentals, send us an email at firstname.lastname@example.org with some more details.
Where can you deliver?
We usually service Long Island, N.Y.C. Westchester, & Fairfield, CT. If you’re outside of these areas, no worries at all, we’d be happy to travel!
How does delivery work?
Our delivery crew will arrive within your selected 3-hour time frame. We’ll style, arrange and set everything up. When it’s all set and done, we’ll be back to pick & pack everything up!
Is there a delivery fee?
There is a delivery fee and a rental minimum. Our fees vary depending on the drop-off/pick-up location. For NYC, there is a $500 delivery fee (drop-off & pick-up) and a $1,500 minimum. Deliveries outside of NYC, the minimum order and delivery fees vary, contact us at email@example.com with where you want us to go!
I’m scheduled for delivery. What’s next?
You’ll receive a delivery confirmation approximately 48 hours before the delivery which will include your delivery and pickup windows, the contact information and a list of the items that is rented.
Can I pick up the item(s) instead of having it delivered?
This depends on the specific items, as some items are not available for pick-up. Send us your Wishlist with the date you’d like to schedule a pick up. We’ll email you right back with our will-call policies & requirements and if your items are eligible to be picked up. You can also give us a call to check if your items qualify to be picked up.
Once I receive the quote, are the items on hold for me until my event?
No. The items in your quote are on hold for 24 hours! The items on your order will only be officially on hold when a 50% deposit is received. Without the deposit, the items are available to other clients.
How do I make the deposit?
We’ll email you an e-payment link, along with our contract.
When is the final payment due?
The final payment is due 7 days before the scheduled delivery date.
What if I want to change my order after I’ve already paid?
You can add, remove, and swap items up until 3 days before your delivery date. You may add additional items to your order up to 24 hours prior to your scheduled delivery date/time with a 20% fee based on the price of the additional item(s).
Cancellations and Damaged items
What’s the cancellation policy?
Orders may be cancelled up to 30 days before the delivery date with a 10% cancellation fee. Any order cancelled less than 30 days prior to the delivery date will be charged a 50% cancellation fee. Orders that are cancelled within 7 days of the event will be billed in full.
What if it gets damaged, stained or lost?
We charge for the cost of the cleaning and or repair of the item(s). If it’s lost or broken, we’ll charge for the replacement of the item which will normally be 3x the listed rental price.